Ticket Refund & Cancellation Policy

Last updated 31 October 2026

We want every night at Lincoln Jazz Cafe to be a great one. Please read this before you book. It forms part of our Terms and Conditions.

🎟️ Event tickets

Changing your mind. Event tickets are for a specific date, so the usual 14-day cooling-off period doesn’t apply. We don’t give refunds if you change your mind or can’t come.

Passing your ticket on. You’re welcome to give your ticket to anyone else, free of charge, and you don’t need to tell us. They just need to show the ticket when they arrive. If you sell a ticket on, please don’t charge more than you paid.

If we cancel or move an event. We’ll let you know as soon as we can. You can choose a full refund of everything you paid us for that event (tickets, live music charge and pre-ordered items), or a transfer to the new date or another event. Refunds go back to the card you paid with, within 14 days.

Line-up changes. If the headline act changes, or the event changes in a big way, we’ll tell you and offer a full refund if you’d rather not come. We don’t refund small changes, such as different set times or a single band member being replaced.

🎷 Live music charge on table bookings

Live music charge: £3.50 per person, payable when booking your table. It applies to events and nights where it’s shown at booking. If you cancel at least 48 hours before your booking, we’ll refund it. If you cancel later, or don’t come, we can’t.

🪑 Table bookings for groups of 7 or more

To secure tables for 7 or more, our booking system asks for card details. No money is taken when you book. If your group doesn’t turn up, or you cancel less than 24 hours before your booking time, we charge a no-show fee of £5 per guest booked. If you cancel at least 24 hours before, there’s no charge.

🍸 Platters and other pre-orders

Pre-ordered food and drink can be cancelled for a full refund up to 72 hours before your visit. After that, we can’t refund it, because we’ll already have bought and prepared it. Items worth £50 or more that we’ve sourced specially for you can’t be refunded once ordered; we’ll tell you when you order if this applies. If we cancel the event, we’ll refund pre-orders in full.

🪑 Seating

All event tickets include a seat at a table. We’ll do our best to meet seating requests, but we can’t guarantee a particular table. Guests who book a single ticket may share a table.

⏳ Late arrivals and no-shows

We hold tables for 15 minutes after the booked time or the event start time. If you arrive later than that, we can’t guarantee you a seat, and we can’t refund tickets for late arrival or not coming.

📨 Contact us

Email: mail@lincolnjazzcafe.co.uk
Phone: 01522 525 526 (during opening hours)
Post: Lincoln Jazz Cafe, 6 Water Lane, Lincoln, LN1 1TY

If you’re unhappy with how we’ve handled a refund, please contact us first and we’ll try to put it right. Nothing in this policy affects your legal rights.