Ticket Refund & Cancellation Policy

At Lincoln Jazz Cafe, we aim to create an unforgettable experience with every event. Please take a moment to read our ticket and cancellation policies to ensure clarity before making a booking.

🎟️ Ticketed Events

All ticket purchases are non-refundable and non-transferable, except in the rare case of an event cancellation or significant change made by Lincoln Jazz Cafe. If we cancel or reschedule an event, you will be contacted with options for a full refund or transfer to a new date.

🍸 Pre-Orders & Add-Ons

Any food or drink items pre-ordered in advance of an event are refundable up to 72 hours before the event. After that point, items are non-refundable unless we cancel the event. For custom or high-value items (£50+), specific terms may apply — please contact us with any questions.

🪑 Table Preferences & Seating

All tickets include a reserved table with seating. While we welcome seating requests, specific tables cannot be guaranteed. Solo ticket holders may be seated with other guests.

⏳ No-Shows & Late Arrivals

Tables are held for 15 minutes after the event’s start time. If you arrive late or do not attend, we cannot guarantee seating or offer refunds for missed events.

📨 Contact Us

If you need support or have questions before or after booking, please email mail@lincolnjazzcafe.co.uk or call +44 1522 525 526 during business hours.

Email us at: mail@lincolnjazzcafe.co.uk 

Call us: 01522 525 526 (during opening hours only)

Or write to us at: Lincoln Jazz Cafe, 6 Water Lane, Lincoln, LN1 1TY

How to contact the appropriate authority:

Should you wish to report a complaint or if you feel that we have not addressed your concern in a satisfactory manner, you may contact the Information Commissioners Office at: www.ico.org.uk or call their helpline on 030 123 1113.