Terms

We warmly welcome guests aged 14 and older, provided they are accompanied by an adult. However, we kindly request that all guests under the age of 18 exit the premises by 9 pm.

For Jazz Events, guests aged 14 and older who have purchased tickets may stay past 9 pm if the event concludes after that time. Please note that all minors must be accompanied by an adult throughout the event.

Duration of Booking: All table bookings are made for a two-hour time slot.

Extension of Booking: Extensions beyond the initial two-hour slot are subject to availability and at the sole discretion of the management.

Grace Period: A 15-minute grace period is allowed following the reserved start time of your booking. If you have not arrived within this period, we reserve the right to release your table to other guests.

Late Arrivals: If you anticipate being late, please inform us as soon as possible. We will attempt to accommodate late arrivals when feasible, but cannot guarantee that your reservation will be held beyond the grace period.

Please contact us, via social media messengers or by email, to notify of any delays to ensure the best possible experience at our venue.

If you wish to make a booking, purchase tickets or any other product or service made available through the Lincoln Jazz Cafe service (“purchase”), you may be asked to supply certain information relevant to your purchase. Please see our privacy policy to understand how we use this information.

Under normal circumstances, any purchase through the service including those requiring a deposit is non-refundable and non-exchangeable.

When you purchase any of the pre-order items, it is non-refundable and non-exchangeable if cancelled within 72 hours of the event. You are entitled to a full refund, when you let us know over 72 hours before the event, unless we had to source a high value item especially for you. A ‘high value’ item is one that is listed at £50 or higher. 

When you make a booking, purchase tickets or any other product or service from Lincoln Jazz Café, you agree to receive from us event reminders, marketing materials and other relevant information about our products and services. You can unsubscribe at any point. 

An event day is defined as any day where an event is published on our website or on our official Facebook page.

Ticketing and Seating:

• • • All tickets provide access to a table with chairs, allocated on a first-come, first-served basis.
    • You may express seating preferences in the ‘notes’ section at checkout; however, specific seats are not guaranteed.
    • Single ticket holders may be required to share a table with other guests.
    • To be seated with another party when purchasing multiple tickets, please provide the other booking’s name in the ‘notes’ section or contact us via social media messengers or at mail@lincolnjazzcafe.co.uk at least 48 hours before the event. While we cannot guarantee this arrangement, we will endeavour to accommodate your request.
    • Group bookings under one reservation are generally seated together.

Deposits:

• • • Tables reserved against a deposit are held for 15 minutes past the event’s start time, unless prior notification of late arrival is communicated and confirmed by us.
    • Deposits are fully redeemable for drinks on the night of the event only. No refunds or credits are given for amounts not utilized.
    • Deposits are non-refundable if you do not show up or are late by more than 15 minutes.

Table Reservation for Free Friday Live Jazz:

• • • Tables for Free Friday Live Jazz are reserved in two-hour slots.
    • If there are no subsequent bookings, extended seating may be permitted at the discretion of the manager or events team.
    • A grace period of 15 minutes is allowed after the reserved time; thereafter, the table may be offered to other guests.

Cocktail Hour Offers:

• • • Cocktail hour offers are not valid on event days unless specifically stated otherwise.
    • For events requiring a deposit or ticket purchase, cocktail hour offers are excluded.
    • Exception: During “Friday Free Live Jazz,” cocktail hour offers are valid as usual. Although the event usually begins after 7 PM, cocktail hour will have concluded. Tables are reservable in two-hour slots.

Any private hire bookings will require a deposit to secure the venue. If cancelled within 90 days of the event, no refund of the deposit will be given.

Under normal circumstances, the full amount due is payable 30 days before the event. 

Pets Policy:

At the Lincoln Jazz Cafe, we adore and appreciate our four-legged friends just as much as you do. However, due to the intimate size of our premises and to ensure the comfort and safety of all our guests, we have established the following policy regarding pets:

Pets Inside the Premises:

• Pets are not permitted within the indoor areas of the Lincoln Jazz Cafe. This policy is in place to maintain a calm and enjoyable atmosphere for all our patrons.
• The unpredictable reaction of pets to live jazz music and amplified sounds through our speakers is a concern. We want to create a stress-free environment for both our human and furry guests.

Outdoor Pet-Friendly Area:

• We understand that pets are cherished members of your family, and we encourage you to bring them along to enjoy the outdoors.
• Our outdoor seating area is pet-friendly and available during our regular working hours for your convenience.
• Exceptions During Events: Please note that during special events and live performances, our outdoor area may be temporarily closed to guests and pets.

While we apologise for any inconvenience this policy may cause, we sincerely appreciate your understanding and cooperation. Our aim is to create a welcoming and enjoyable experience for all, both inside and outside the Lincoln Jazz Cafe. Thank you for your support and for choosing to be part of our jazz-loving community.

Our Service may contain links to third-party web sites or services that are not owned or controlled by Lincoln Jazz Cafe.

We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Lincoln Jazz Cafe shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

If you have any questions about these Terms, please contact us.